65 Chulia Street #18-01, OCBC Centre, Singapore 049513
For requests to access or change your personal data filed with us when you bought your funds directly from us, withdraw consent of the use of your personal data, or to file a complaint relating to the use of your personal data under the Personal Data Protection Act, please contact our Data Protection Officer.
In the event that it becomes necessary to lodge a complaint from an encounter with our services and products that you have not been satisfied with, you may contact our Complaints Handling Unit, who are committed to help you resolve a dispute professionally.
To lodge a dispute with our Complaints Handling Unit, please provide your (i) full name, (ii) last 3 digits and last alphabet of the NRIC, (iii) account number, (iv) contact details, (v) nature of your complaint, (vi) together with any supporting documents to us through any of the following ways:
We ask for your personal information to enable effective investigation and resolution of your complaint.
You should receive an acknowledgement from us within 2 business days following the day of receipt of your complaint. For non-complicated cases, we will respond within 14 business days from date of receipt of complaint. For complicated cases, we will respond within 14 business days from date of receipt of complaint and provide a progress update every 14 business days thereafter until your complaint is resolved. Please note that our business days are from Mondays to Fridays, 8:30 – 18:00 hours (GMT +8).